About Us

We don’t believe in chasing the Fortune 100 or 500. We’re very much to serve even a start-up. Our actual focus is not to create a list of high-end clients but instead to provide exceptional and high-quality performance delivery and service to the clients WE work with.

At iMetrix, we’re the voice behind some of the most reputed and rapidly emerging companies around the globe and local. But we’re truly more than just a voice. We’re your dedicated partner. We’ll work with you to ensure performance delivery and customer relationships are of the highest quality at all times. Our highly professional end-to-end outsourcing solutions allow you to focus on the business of making your enterprise a complete success.

Your customers are at the core of what you do and we realize this very well. At iMetrix, we’re an extension of your team, your ideals and your brand values.  We’re the experts in managing customer relationships across a wide range of industries and we support all communication methods including but not limited to Phone, Email, Fax, etc. We pride ourselves on our ability to provide rapid, responsive and agile solutions whether it is for a short campaign or ongoing service needs.

It is therefore that no matter what the job, length of project, etc – we seek to build long-standing strategic partnerships that simply exceed your expectations.

Our demonstrated global experience across various industries simply means that we truly understand your business. Just as vital is our familiarity with your customers – we know their frustrations and have the answers to their questions too. Additionally, we engage ourselves in end-to-end research before we take up any project/campaign. This helps us to understand some of the issues affecting your industry today. From competitive pressure for customer acquisition to regulatory environments controlling commercial activity, we have a proven track record of success and have a number of solutions at hand.

At iMetrix Solutions, we specialize in a number of industries including:

  • Banking & Insurance
  • Education
  • Energy & Utilities
  • Healthcare
  • Subscription continuity, Renewals & Loyalty programs
  • Media & Entertainment
  • Telecommunications
  • Travel & Tourism
  • B2B Market Research
  • B2B Pre-sales
  • B2B Customer Acquisition

Our continual focus on operational excellence and innovation will ensure continued success for both us and our clients and allows the delivery of high quality service at a substantially reduced cost.  As organizations continue to evolve in the increasingly competitive market place, and focus on their core competencies, iMetrix Solutions will innovate and grow with them, providing the advanced tools for successful customer acquisition, management and retention.

iMetrix Solutions is an ISO 27001:2013 Certified Contact Center, is PCI:DSS Compliant and continually follows the Six Sigma best practices and Lean Management standards.